terms & conditions

At River & Colour we strive for customer satisfaction and we hope that our art brings much joy to you and your loved ones. Please ensure you have carefully read the policies below so that you can have the best experience shopping with River & Colour. Let us know if you have any further questions and we will gladly do our best to answer them.

custom made

  1. River & Colour promises to produce each artwork to the highest quality.
  2. The client must supply a high resolution photo (at least 300dpi) of their desired landscape for River & Colour to base the artwork on. Please note that a photo taken personally by the client is preferred and more suitable than a found image.
  3. River & Colour will ensure all requirements for the order are discussed and that the client is satisfied with the direction of the painting prior to commencing work. This may include, but is not limited to:
    • The time frame,
    • The shipping and delivery requirements,
    • The size of the artwork,
    • The composition of the artwork,
    • The subject matter,
    • The colour scheme of the artwork. River & Colour may email a small colour mock-up of the painting to the client for approval first.
  4. River & Colour will begin work on the order once full payment has been received.
  5. For any urgent or time sensitive orders the client must factor in at least three working days for the full payment to clear before River & Colour can commence work.
  6. Once River & Colour begins a painting, the client cannot change their mind and/or request additional changes. It is important that the client discusses all requirements first.
  7. The client must be very clear about their requirements as the nature of watercolour does not allow for any changes.
  8. If the client has not requested to see a photo of the final painting, or has seen a photo of the final painting, yet is not satisfied once it arrives, River & Colour is not obliged to alter it in any way.
  9. It is possible for River & Colour to make same week deliveries however there may be a delay due to extenuating circumstances or peak seasons. 
  10. River & Colour reserves the right to decline any request that is deemed inappropriate. This is at the discretion of River & Colour.
  11. River & Colour reserves the right to decline any request when commission slots are full. This is at the discretion of River & Colour.
  12. All work is original and copyright to River & Colour. It is illegal to make copies of any River & Colour work for financial gain or interest.
  13. River & Colour reserves the right to alter the prices where necessary. However, River & Colour will not alter the price given on the invoice.
  14. By making an order with River & Colour you agree to all the terms and conditions listed above.

returns, refunds & exchanges

If you’re looking to exchange your order for whatever reason, we’re here to help!

  1. As River & Colour artworks are made to order, we do not accept returns.
  2. If, however, you receive a damaged or incorrect item, we ask that you photograph the damaged or incorrect item, email us within 5 days of receiving your order and return it within 30 days of delivery. River & Colour will then issue a replacement.
  3. Unfortunately, we cannot accept returns, refunds or exchanges for an original or custom made painting as they are one of a kind.
  4. All exchanges are subject to a 15% restocking fee.
  5. Any exchanged items must be unused and in all its original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  6. Buyers are responsible for return shipping costs. Shipping is non-refundable.
  7. Please note River & Colour is not responsible for the care or maintenance of any painting once it has been purchased and dispatched.
  1. All artwork by River & Colour is for personal use only.
  2. All work is original and copyright to River & Colour.
  3. It is illegal to make copies of any River & Colour work for financial gain or interest.
  4. Under no terms may your purchase be reproduced, distributed, copied or transmitted in any form or by any means, electronic or mechanical, including photocopy.  
  5. Regarding custom made paintings, they will not be made available for reproduction by River & Colour. We believe all our commissions are one of a kind momentos. However, River & Colour may use images of the painting for social media purposes. All other points above apply unless express permission has been sought prior to the purchase.