frequently asked questions

have a question?

We’re here to help. Browse our topics below to find what you’re looking for. If you still have a burning question, send us a message via our contact form. We’d love to hear from you.

custom made paintings

Do you sell oil paintings?
Yes we can, just send us a message and we can go from there.

How do I care for my painting?
Follow our guidelines here.

How do I choose a reference photo?
Follow our guidelines here.

How long does it take to make a custom painting?
It may take between 1-3 weeks for the painting to be made, then dispatched to the courier. This includes the time it takes to respond to your initial enquiry, discussion about what you want in the painting and invoicing. The painting will get started once the payment comes through.

How much is a custom made painting?
The pricing guide is here for general sized paintings (A5-A2). All other shapes and sizes are made to order so the pricing will vary on an individual basis. Please contact us for a quote.

I can’t visualise the size of your paintings. How big are they?
Read our guide here.

What can you paint?
River & Colour paints mainly landscapes and the occasional portrait. If you would like a custom painting of other types of subject matter, leave us a message and we’ll see what we can do.

What if I want to change my mind about the painting?
Once River & Colour begins a painting, we’re unable to accommodate a change of mind and/or additional change requests. Please make sure you have clearly discussed exactly what you want before we begin painting. For more info please visit our T&Cs.

prints

What is a giclée print?
See more here.

What sizes do you sell?
It varies depending on the individual artwork, so we recommend you check individual pieces for the available sizes. You can also check out our size guide here.

Why do your prints seem expensive?
At River & Colour we only use the finest quality materials so that all our artworks will last a lifetime. All our giclée prints are made using a high resolution inkjet printer, pigmented ink and premium Hahnemuhle 308gsm matte cotton paper to create a museum quality reproduction of the original artwork. This is why the production costs of our giclée prints are so high.

services

Can I return my order or get a refund?
Please visit our return policy here.

How can I use your art?
Please read our copyright policies carefully.

How will my order be packaged?
Please visit our shipping page for more info. If you would like to send your order as a gift or with a special message, please make sure you let us know at the time of purchase and we can arrange that for you.

What if my package doesn’t arrive?
Unfortunately River & Colour is not responsible for any lost or stolen packages. If the tracking number on your package shows it is delivered, we recommend contacting the courier company immediately.

Please make sure your shipping address is 100% accurate upon checkout. We won’t assume responsibility for shipping charges, additional shipping charges or replacing items that are incorrectly delivered or undelivered because of an incorrect or undeliverable address entered at the time the order was placed. If you’re sending a purchase direct to the recipient, please make sure the address is correct.

When will my order arrive?
Please visit our shipping page for more info.

Will I receive a tracking number?
Yes, we will email it to you when your order gets dispatched.